We live in a fast-paced world where businesses need to leverage technology to sustain.
Sticking to traditional systems can be detrimental to your business – emphasizing the importance of a NetSuite VOIP integration.
While one is an ERP solution that centralizes your core operations, the other is an unconventional voice call system with advanced connectivity features.
Understanding the individual roles of NetSuite and VOIP along with their combined benefits can truly take your business forward.
Let’s explore this further.
Key Takeaways
- Voice Over Internet Protocol (VOIP) is a technology that converts any device with a microphone and speaker into a phone.
- NetSuite is a cloud-based ERP solution, that helps businesses centralize their core operations.
- The NetSuite VOIP integration helps you increase sales and visibility, offering effective customer support to your customers.
- VOIP is a voice technology that reduces your cost by 50 to 70% compared to traditional call setups.
What Exactly Is VOIP?
Voice Over Internet Protocol (VOIP) is essentially an adaptable technology that turns any device into a phone. All it needs is an internet connection.
Of course, the device should also have a speaker and a microphone.
Now you may wonder how it is different from a regular phone.
Well, it’s unlike a traditional phone as it has no wiring.
Instead, it works via the Internet.
The VoIP market is estimated to reach $108.5 billion by 2032 – highlighting the continuous popularity of this tool.
How Does A VOIP Integration Help Your Business?
A VOIP technology changes a user’s voice from audio signals to digital data using artificial intelligence.
Businesses have adopted this technology well.
Most people have already used VOIP technology without even realizing it because it sometimes looks like just another phone.
There are two types of VOIP: softphone and hard phone.
Softphone is software offered by vendors like Google Voice, Skype, Netivia, and Ring Central.
It helps businesses centralize their communication by consolidating different technologies into one system.
What makes it so great and accessible is the fact that it supports audio, text, and voice communication methods.
Imagine how useful it will be for your organization where teams wouldn’t have to use multiple software applications to establish clear and concise communication.
And here’s the thing – VOIP is not limited to phone calls. It offers:
- Call recording
- Custom Caller ID
- Voicemail to Email
Businesses save about 50 to 70% of their costs after switching to VoIP, costing you between $20 to $35 per user per month.
Its benefits include:
- Lower bills compared to traditional calls
- Remote access
- Low international rates
However, there are a few aspects that you must look into before getting VOIP technology integrated into your business.
The most important one has to be a fast internet connection, the one with a high bandwidth.
VOIP doesn’t work on just any regular internet connection. It should have a bandwidth that supports voice calls and other basic internet activities.
Now imagine you own a call center.
This technology can really change the way your business works, provided the internet connection is strong enough to support multiple calls at the same time.
NetSuite – Your Most Reliable ERP Solution
Businesses are constantly changing and evolving.
An ERP implementation is necessary to ensure your business faces modern-day problems head-on.
To get excellent results, you need excellent tools and integrations.
And this is where NetSuite becomes your hero.
Information is key to making the right decisions. For this, you need to develop a system where you get real-time visibility – a tool that allows you to visualize the impact of small and big actions.
With visibility comes control – and control is essential for you to be in business for the long haul.
How NetSuite Shapes Your Business?
Connecting to my thought above, an ERP system helps you run different streams of business operations.
You can handle your financials, evaluate inventory, and process orders in one go.
This becomes possible due to the centralized database where all business units have access to accurate and real-time information.
NetSuite helps businesses of all sizes automate their business processes, expediting growth and profitability.
NetSuite is a cloud-based software that makes it accessible to both in-house and remote employees.
53% of companies use cloud-based ERP solutions as opposed to on-premise software.
Let’s look into the top three areas where NetSuite implementation helps.
1. It Manages Your Finances
Not having control over your finances simply means a lack of control over your business.
Managing your finances enables you to allocate money to the right resource, at the right time, and towards the specific goal.
Being in control of your finances gives you the power to hire the right employee, pay your vendors, invest in research and development, and drive other business processes.
Now imagine the lack of it; not knowing how much money you make, the COGs, and whether or not you have the money to invest further.
Effective financial management helps your business run its operations smoothly.
- It helps you manage your cash flow
- Improve your bottom line
- Prepare for both short and long-term goals
Data accuracy and real-time reporting give you insights to make informed decisions.
This can be transformative for your business.
2. It Centralizes Your Core Business Operations
NetSuite is your central database where all information relevant to your business is stored.
So now instead of locating information from different sources, you have all data available in one place.
This not only makes your operations more efficient but quicker.
You have real-time updates necessary for decision-making.
NetSuite is your most reliable ERP solution that seamlessly integrates with third-party apps, giving you a unified infrastructure, and reducing inconsistencies and avoidable errors.
3. It Improves Data Accuracy and Reporting Standards
Running a business is not easy.
You have information coming in and out continuously.
Most of this data requires processing and action-oriented steps. Managing this flux of information can be challenging, especially for a small business.
NetSuite, however, can make all of this seamless. It gives you real-time insights for informed decision-making.
With a centralized database, information gets processed automatically. This automation boosts the growth of your business.
Not only that, automation substitutes manual data input, making financial reporting more accurate.
4 Ways A NetSuite VOIP Integration Adds To Business Efficiency
VOIP and NetSuite offer diverse benefits on their own, so imagine the impact their integration would have on your business.
Let’s look at the top benefits of a NetSuite VOIP integration.
1. Automation
The most time-consuming task has to be the manual entry of data.
Imagine tracking down your system call logs, saving customer and vendor data, and even calling different agents.
All of this can be improved through Netsuite Automation.
Integrating NetSuite, your central database, with VOIP can give you one secure location where all data can be secured through automation.
2. Increased Sales
One significant advantage that a NetSuite VOIP integration gives you is successfully completing its lead cycle.
How does that become possible?
Well, with this integration you can easily transfer your phone system data from VOIP to NetSuite.
While all of this is done, the security or integrity of your data is never compromised.
This data migration improves how this data is used, eventually supporting your lead-to-cash processing.
3. Enhanced Visibility
The one thing that NetSuite ensures is a holistic view of your business.
It has CRM dashboards that provide extensive details regarding your finances and inventory without spreadsheets.
It improves the overall visibility, helping you gain real-time insights for informed decision-making.
It greatly reduces the chances of data manipulation, offering a 360-view of your business.
4. Effective Customer Support
One of the highlights of this integration is better customer service.
It offers informative pop-ups, providing data from different inbound and outbound channels and media funnels.
For example, you can access live chats, SMS, voice recordings, etc.
This allows you to better understand user problems and provide support.
8 Ways A NetSuite VOIP Integration Impacts Your Daily Work Flow
It’s always easier to visualize the impact of an integration by learning its implications in real life.
So, here are some examples if you’re wondering how a NetSuite VOIP integration can help your day-to-day business.
Native Screen Pop-Up Across Channels
This integration allows you to open relevant customer information, account details, or history saved in the central database in NetSuite while simultaneously using inbound or outbound communications.
Lead Campaigns
You can use this integration to improve lead tracking.
For example, as soon as someone signs up on your platform, you can create a new lead folder in NetSuite and get back to them at a time they’re online or available.
Click to Initiate Contact
If you’re on a call with a customer, you can help them efficiently by accessing their information from NetSuite.
This is done simply with a click or swipe of a mouse.
The process not only saves time but makes switching from one platform to another seamless.
And not to forget, it centralizes all information.
Power Dialing
You can use NetSuite lists to effectively run dialer campaigns.
Your team can run a dialer where various numbers can be called at the same time.
This is done when you’ve got all customer information before dialing the number, providing maximum value.
Live Chat
Many users who click on Live Chat on your website can be linked to the most qualified agent on board.
This match occurs using CRM assignments, doubled with additional pop-ups.
SMS
While all text-based information is automatically synchronized with NetSuite, customer service agents can accept and send SMS with pop-up abilities to leads.
Schedule Calls
You can integrate NetSuite with VOIP through Contivio.
This third-party app can automatically make scheduled calls or adjust queues if the rep is occupied.
Ensure PCI Compliance
Stay PCI compliant by hiding credit card information that is usually gathered during voice or live chat communications.
💡Practical Tips for a Successful NetSuite VOIP Integration
While the NetSuite VOIP integration is possible using Contivio, there are several preparatory steps that make this connection successful.
More importantly, it helps you visualize and manage expectations.
Here are two action-oriented steps to ensure your business leverages this integration.
Set Clear Goals
Make sure you know what you’re signing up for.
This means, setting up quantifiable goals.
It allows you to make the most of this integration.
Also, if you don’t know what you can get from this integration, how would you know that it was successful in the first place?
Therefore, always remember to set clear and concise goals for evaluation purposes.
Train Your Employees
Resistance is expected whenever a new system is introduced in the company.
You can easily avoid this by providing support and extensive training for a seamless transition.
This way the employee doesn’t get intimidated by the new launch or system upgrade – instead they become part of the evolution.
The Bottom Line
A NetSuite VOIP integration can help your business evolve.
Having a clear understanding of VOIP and its benefits can enhance the performance of your business.
Moreover, NetSuite is your cloud-based database supporting business initiatives every step of the way.
This integration can make day-to-day processes seamless.
Ledger Labs, with 12+ years of experience in the domain, can ensure its successful integration.
Of course, that comes with questions and confusion – something our experts are well-equipped to handle.
So, let’s discuss this by scheduling an appointment with us.
