Appfolio Property Manager Pricing, Features & Reviews

Let’s Understand AppFolio Features In Detail

Now that you know about the benefits of the software, let’s dive into key AppFolio features. So, to make it easier for you to grasp the platform’s various properties, we’ve put them in specific categories. Let’s check them one by one. 

Resident Management Features

One of the key AppFolio properties is managing tenants in one place. It is considered one of the most time-consuming tasks of property management. Keeping all resident details, maintenance records, and communication in a designated portal simplifies tenant management.

1. Online Resident Portal: The software makes sure it’s convenient for tenants to pay their monthly rent on time. Moreover, residents can submit requests for maintenance and check their rental documents, all in one place. To enjoy these benefits, residents have to create their profile in the AppFolio resident portal. 

2. In-App Communication: Communicating with all your tenants via email, phone, or text is intimidating. Worse, it’s even difficult to keep track of what’s discussed. Chances are that phone agreements can get messy and remembered differently by both parties. As a solution, the AppFolio property manager has an entire communication feature in its module. Every discussion with your tenants is stored in one portal, for everyone to see. 

3. Maintenance Dashboard: Frequent repairs and cleanliness of a property require timely maintenance. AppFolio offers the possibility to view all the maintenance-related details in one platform. You can find various information like schedules for any service or approved vendors in the dashboard. This makes understanding what’s going on in the property much more accessible. You can also track the progress of the job on the software. Above all, AppFolio’s maintenance call center is on another level. When tenants call with problems, this feature can automatically dispatch vendors based on the provided information. Paying them for their service is also automated, saving you a lot of hassle. 

4. Data for Property Inspection: Every inspection data will be available to find in one place to keep yourself up-to-date, including:

• a) Property descriptions
• b) Estate’s photos
• c) Maintenance records
• d) Task lists, etc.

Applicant Management Features

This category of AppFolio features simplifies the process of rental application. You can view all applications or sign rental contracts online in one place. All these applications are also sorted properly in the platform. 

1. Online Rental Applications: AppFolio conducts the entire application for renting. You can also choose to keep only the necessary information you need the tenants to submit. Moreover, you’ll also get an application list, already filtered to your needs. 

2. Online Lease Agreements: Once the tenant is chosen for a particular property, AppFolio begins its procedure automatically. All the details from the application, present in the software, will be transferred into an online lease. However, you can customize the lease the way you want. Accordingly, both parties can sign the contract online, without needing to meet in person.

3. Tenant Screening: Credit history, criminal records, or eviction history are a must to check before renting an apartment to a stranger. Many property owners have these standards they want their tenants to meet. AppFolio property manager screens tenants to filter applicants before the selection process even begins. This software can make it so easy for you to save yourself troubles in the future.

4. AI Leasing Assistant: There are also advanced AppFolio properties. One of them is artificial intelligence assistant. Even though it’s optional, you can get it to save yourself a lot of time. The AI assistant handles communication on your behalf when letting out a property. It can schedule property viewings and respond to inquiries. 

Communication & Services

AppFolio management software offers various features to provide exceptional services through its modern communication tools.

1. Email and Text Templates: Property managers can use templates for text and email to communicate with tenants, vendors, or owners. You can convey various messages using them, including rent reminders, lease renewals, etc.

2. Owner Portal: The AppFolio owner portal has a separate dashboard for individuals owning one or many properties. Owners can use this space to view their financial reports or track rental income in real time.

3. Vendor Portal: Furthermore, the AppFolio vendor portal is a centralized platform dedicated to service providers. Here, vendors can get work orders for maintenance or update the job status. Plus, they can submit invoices regarding the job so that they get paid on time.

4. Resident Portal: As explained above, AppFolio has a designated portal for residents. 

5. Document Management: Maintaining essential documents related to tenants is made convenient with AppFolio property management software. These documents can be accessed whenever you need them. 

6. Surveys: Another important feature of the software is that it conducts timely surveys to gather feedback from tenants. This helps owners identify the areas of improvement so they can make decisions easily. 

Accounting & Reporting

Now, let’s discuss AppFolio’s accounting and reporting features:

1. Database API: Integrate AppFolio with other software like QuickBooks to level up your accounting game. It provides a Database API to enable seamless exchange of data between two software.

2. Online Payments: Various payment options are available on the AppFolio dashboard for tenants to pay online. They include debit/ credit cards, electronic checks, and ACH transfers. Using the Resident portal, tenants can make online payments conveniently, saving them a lot of time.

3. CAM Tracking & Reconciliation: It allows property managers to track shared expenses among tenants of a particular commercial property. The software automates the calculation of CAM expenses, reconciles them, and generates detailed statements for each tenant. 

4. Real-time Flexible Reporting: You can easily generate reports or customize them according to your requirements in AppFolio, and that too in real-time. 

Maintenance & Efficiency

One of the last categories of AppFolio features that we’re going to discuss is its maintenance facilities.

1. Smart Bill Entry: This property of the software helps automate the process of tracking expenses related to maintenance smartly. 

2. Online Maintenance Requests: As a resident, they can easily submit the request for maintenance requirements online. As soon as the need arises, those problems in a property can be solved easily. 

3. Work Order Management: The work order facility of AppFolio management software prioritizes maintenance tasks. As a result, it helps reduce response time for any repair or maintenance needs. 

4. In-House Maintenance: No need to get third-party resources when you can hire your vendors. Simultaneously, you can assign tasks to those staff directly within the platform.

5.Mobile Inspections: Capture photos, provide notes, and share them on software to get the maintenance work done promptly. There will be no requirement to visit the site in person to check what is needed.